Core

The professionals in our core functions bring their skill and expertise to form the backbone of deliveries across key business areas.

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Technology

The Technology services we provide underpin every area of the global Fidelity business: investment, revenue, operations, compliance, finance, legal, marketing, customer service. 

We provide day-to-day infrastructure services including data centres, networks, proximity services, security, voice, incident management and remediation. Our people are committed to developing a commercial and customer mind set as well as their technical skill set.

 

Platform Services

We work in a huge variety of complex and competitive markets worldwide. Yet there is one constant throughout the Fidelity International business. We’re committed to giving every client the very best standards of service.

Customer Services is the second largest function of the India organisation, supporting primarily both the European and UK businesses. The team works cohesively with various other India and UK teams including Technology, Propositions, Sales, Business Projects, Business Testing, Compliance etc. to ensure that day-to-day servicing of the UK Business is seamless.

Over the years, alongside the day-to-day management of the business, it has expanded to include Tax Year End activity management involving Operations, Sales, Client Services and Technology. 

The Customer Services teams manage and support the UK Retail, UK Institutional and Continental Europe Business for Fidelity Europe. The team also provides contingency business support to the UK, Germany, Dalian and Hong Kong.

Banking, Reconciliations and Controls

Banking, Reconciliations & Control (BRC) is responsible for the receipt and payment of monies to and from investors and intermediaries, followed by reconciliation of cash and stock positions for Fidelity's European based funds and FundsNetwork (fund supermarket business).

BRC also includes the processing of fund distributions, tax & interest accrual processing and various other control related activities for Customer Services.

The India Banking, Reconciliations and Control function is currently organized into 3 key verticals: Reconciliations & Distributions, Settlements and Client Money Operational & Technical Support.

 

Client Services

The Client Services team, which is split across the UK and India, plays a large part in first line customer care.

 

The role of the department is to provide support and information to people investing with Fidelity; to assist in resolving any queries; to actively promote Fidelity's products and services; and to ensure that their admin requests received are in good order for us to manage. The aim is to meet all of our customers' needs in whatever way they choose to contact Fidelity: over the phone, electronically and in writing. In providing this service, our vision is to build strong customer relationships and a superior and highly satisfied group of employees.

The four work streams within the India Client Services Team are: Customer Relations (CR), Transactions Resolution Team (TRT), Quality and Training.

Institutional Operations

Institutional Customer Services is where all client servicing, administration and general operations takes place supporting more than 800 Institutional clients from the UK, Europe, Middle East, Japan and Australia.

 

There are regional offices located all over the world servicing these clients. The work involved in the Institutional DB (Defined Benefits) Operations is mainly around analysing data on client accounts, reporting on over drafts and providing investment and administration reporting to clients when needed. There is also a requirement to liaise with Relationship Directors, Client Service and Account Managers at regional offices located in various countries, on a day to day basis.

Platform Services Change

Platform Shared Services & Change ensures robust, scalable, cost efficient operations within Platform Services and delivers our ambitions for a superior customer experience.

We accomplish this by supporting strategic and tactical change initiatives within Platform Services where we add value through:

  1. Focusing on defining the business need and the design.
  2. Implementing the end-to-end change required to deliver the target operating model with outstanding quality. 

The team, split across UK and India, serves as the backbone to Customer Services by facilitating efficiencies and changes to our existing processes, technology and tools. The various teams under this group are Business Testing, Operational Architecture Group (OAG) and Operational Development.

Retail Operations

The India Service Centre Retail Operations team is responsible for tending to UK & Continental Europe clients. 

Finance

Accurate, timely financial information fuels business intelligence. Our smart, strategically-minded Finance teams help make the right decisions on business growth and risks, as well as protecting our reputation for good financial sense.

The teams are specialist and geographically diverse: alongside centralised Group Finance, Group Reporting and Treasury, you can join our European Finance, India Finance or Asia Finance teams.

India Finance is segregated under the following areas:

Business Finance, Accounting & Controls, Account Payables and Finance.

Your training and development

 

Fidelity International is a true meritocracy where you’ll have the freedom to take charge of your own career as you contribute to our success.

You’ll bring ambition, energy and the desire to keep learning and improving. We’ll provide you with all the support, training and development opportunities you need to do just that.

On-the-job learning

Drive your development

Best training, best opportunities

Working in a fast-evolving international environment will give you options to take your career in many directions, including overseas. What’s more, ours is a collaborative culture where knowledge and skills are shared naturally between colleagues and teams. There would be several opportunities to learn from others through projects and initiatives, as well as coaching or mentoring programmes. And we support your development with a wide range of internal and external training courses. So first and foremost, you’ll learn through your work and progress through your network.

You know your ambitions better than anyone. That’s why we put you at the heart of your own career planning. Employee-directed learning is the principle at the heart of our commitment to continuous professional development, but be assured we’ll deliver on that promise with comprehensive training and support.

We support your development with a wide range of internal and external training courses helpful to your role, like business briefings for insights into a particular area of Fidelity. If there’s a professional qualification relevant to your role or aspirations, we’ll support you to achieve it.

Recruitment process

Our interview process is comprehensive but very much a two way street. We want to make sure that not only we’re making the right decision, but you are too. So this is your opportunity to probe us. Ask about our culture and what makes us different. We think it’s the only way to be certain of making the right choice – whether you’re the person for the role and whether Fidelity International is the company for you.

Our thorough interview process is tailored per business area and role however you will experience at least one face-to-face interview throughout the process.

Background check

We have a detailed background investigation process. If any of the information provided is false, incorrect and/or misleading then your offer of employment may be rescinded.

Interview Checklist

You’ll need to bring the following original documents with you on the day, along with anything else we ask for ahead of the interview:

  • Updated Resume/CV

  • Proof of identity (any Government approved photo ID)

  • 1 passport size photograph

  • Proof of address (bank statement, driving licence, utility bills)

  • Latest compensation revision letter and last three months’ payslip 

  • All education certificates (self-attested)

  • All experience certificates (self-attested)

 

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