Operational Management

Graduate Programme

Fidelity International invests money on behalf of institutions and private individuals. Because we’re privately owned, we’re fully focused on the long-term interests of our clients – with both the commitment and the resources to provide the investment expertise, technology and service innovation needed to help them reach their financial goals. We achieve this through digital solutions, a commitment to excellence, and always putting our clients first. Your role will be to ensure this vision continues to be a reality.

We have approximately 1,500 people globally dedicated to delivering the Fidelity experience to a wide range of clients from individuals, directly and through financial advisers, to large companies, institutions and governments. For this reason you can expect to be hands-on leading teams, improving the way we work and to be given projects with responsibility from day one.

Our vision is to deliver innovative client solutions for a better future. Operational Management is responsible for executing billions of pounds worth of client deals each month. It is also where you can get closest to our clients and have the opportunity to make a real impact on the end client experience. We achieve this by being willing to experiment with new and better ways, always striving to be the best, while knowing we can always be better next time. This commitment to change and to our clients is at the very heart of Operational Management. So whatever you’ve studied, we will teach you the skills and knowledge you need and help you get advanced professional qualifications. You’ll need intellectual curiosity, and the absolute commitment to serving clients that everyone at Fidelity shares. 

Whether your ambition is to deliver the best service to clients, drive change through major projects, lead teams to achieve their potential or any combination of these, we’ll support you all the way. What makes this programme stand out is the variety of opportunities on offer and the flexibility to carve your own career path. This is the programme that creates the innovators of the future.  

Alex - Operational Management Graduate Programme

Programme overview

What you'll be doing

Five rotations, in a broad range of functions, will fully prepare you for a career. This two-and-a-half year programme starts with six months in one of our UK contact centres in Kingswood, Surrey. Here, you’ll gain a real insight into our products, services and clients by working speaking to investors and learning the importance of providing the very best client service – an experience which you’ll draw on repeatedly during the programme and beyond. You’ll also work on an individual project giving you the opportunity to make a difference from day one. 

Over your next four, six-month rotations, you will undertake a range of roles in areas like Retail/Institutional Customer Services, Operations, Project Management/Business Change and Business Risk and Compliance teams. You’ll take on a role in one of the operational teams to see how our teams fit together, continually challenging the way we do things. You’ll learn the fundamentals of project management – either as part of a large project team or by running your own project. Next, by having the opportunity to lead a team, you’ll gain hands on managerial skills. Then finally, you’ll rotate through a part of the business you haven't yet gained exposure to, potentially within Risk or another area of interest, utilising the range of skills you’ve learnt so far to make a real impact. You can expect your rotations to be across both our Kent and Surrey locations.

Who we look for

To build a career in Operational Management, you’ll need to be a natural people person with exceptional client-facing skills, including empathy and sensitivity, enabling you to influence the client journey from within and play a key part in multiple operational departments. You’ll be able to demonstrate excellent communication, persuasion and networking skills, as well as an energy and passion for innovation. 

When it comes to problem solving, your structured approach will help you continually strive to improve our ways of thinking. You’ll be comfortable bringing about and managing change and will have a natural ability to look at things differently, generating new, innovative and disruptive ways of providing a better service to our clients.

Just as importantly, you’ll take advantage of the variety of opportunities available to you and have the learning agility and intellectual curiosity to get up to speed quickly in each rotation. We want individuals who want to make a positive impact – change agents who want the power to influence the business and to leave a legacy with each rotation. 

Your training and development

We invest a lot in our graduates. You’ll start building your knowledge with the Investment Operations Certificate (IOC) exams in your first few weeks of Induction and from there we can support you to gain other relevant industry qualifications such as the Investment Management Certificate (IMC) and relevant pension exams (e.g. FA2).


Get a unique insight into what we do, and how we do it, by attending one of our events. View our events calendar here.

Day in the life

How we make it happen

Through outstanding investment solutions and world class customer support, we do the utmost to help our clients achieve their financial goals. As part of that, we’re always on the lookout for new business opportunities, ways to refresh our investment product offering, as well as for prospective new clients to invest – something that calls for the expertise of a variety of teams across a number of stages. It’s the combination of their specialist knowledge that makes it all happen.

Use our interactive game to learn more about each step in the process

You scored


Test your knowledge by ordering each step one through to eight on the right. You’ll get two chances to score eight out of eight.

If you’re interested in a particular part of the process, you can click through to view the related graduate programme or internship.


Business opportunity identified

Fidelity is always looking for new business opportunities and we go about it in two ways. If we have the investment capability to launch a new product, we look to our Investment Team to determine how it could be worked into a new product. On the other side of things, our Sales and Marketing team speak to clients; listen to their requirements and spot gaps in the market place for a new product.

If this part of the process interests you, find out more about our Sales and Marketing or Business Management graduate programmes.

New fund designed, approved and created on system

Once an opportunity has been identified by the Sales or Investment teams, the Product Development team will progress its potential launch by analysing the competitive market, assessing its asset gathering potential and pulling together a business case for submission to the product review group. Once the new fund has been reviewed and formally approved by the product review group, it's set up on the Fidelity accounting system and in every country and currency that it wants to invest in.

If this part of the process interests you, find out more about our Business Management and Operational Management graduate programmes.

Fund launched with marketing campaign

With the new fund secured, we'll look to the Sales and Marketing team to launch it into market through as many channels as possible. That might include traditional advertising like specialist financial and general publications, mail shots to existing clients, poster campaigns, conference presentations and direct sales pitches. But we'll also make the most of new media and social networking platforms like Facebook, Twitter and various websites and blogs in order to reach the widest audience possible.

If this part of the process interests you, find out more about our Sales and Marketing or Business Management graduate programmes.

New client decides to invest in fund

As a result of our wide spread Sales and Marketing activity, a client will decide to invest in the new product. To do that means contacting our Customer Contact Centre and giving instructions on how much is to be invested and in which funds. Similarly, if a client wishes to redeem their holdings and withdraw their cash, they also call to speak to our Client Services teams. As often the only members of staff that a private investor will ever talk to, our Client Services teams are critical to our operation.

If this part of the process interests you, find out more about our Sales and Marketing graduate programme.

Customer account set up and checks completed

Before a new client can place a deal with Fidelity, our Accounts team need to set them up on our systems - allowing us to record their investment in the funds they wish to buy and account for the cash that they send us. It's also vital to carry out stringent checks as to where the money is coming from to ensure it is from a bona-fide source - a process carried out by our Anti Money Laundering Team

If this part of the process interests you, find out more about our Operational Management graduate programme.

New client monies invested in fund

Once the client is set up, the Dealing team uses the cash they've invested to buy units in the fund. The units are bought at the NAV (Net Asset Value) price calculated at close the previous working day and based on the value of the assets owned by the fund at that point. As part of our Broker Services, we also charge a one-off initial fee to the client in order to cover the cost of buying the stock in the market.

If this part of the process interests you, find out more about our Equity Research, Fixed Income, Fidelity Solutions graduate programmes.

Fund manager manages the fund

Every morning the Fund Manager gets a cash flow report. It's up to the Portfolio Services Group to make sure that new client money is invested promptly and that there is enough cash in the fund to pay clients if they want to redeem their existing holding in a fund. From there, the Fund Manager draws on insight provided by our in-house team of Research Analysts to decide which stocks to invest the client money in, or which to sell. It's then down to the Traders to take the stock purchases and sales transactions to market where funds are bought or sold at a Net Asset Value (NAV) price - a price calculated by our Accounting team based on the value of the assets owned by each fund.

If this part of the process interests you, find more out about:

Fund performance calculated and fees charged

The performance of the fund is calculated on a daily basis by our Investment Statistics group. They monitor a fund's long-term performance compared to both its Index and similar funds run by competitors. Each fund is charged an annual management fee that's taken from the total assets owned by the fund so that all clients invested in the fund are charged equally.

If this part of the process interests you, find out more about our Business Management graduate programme.

Recruitment process


For this programme, you will firstly be required to take an online test that assesses your numerical reasoning skills. If successful, you will go on to take a Situational Judgement Test (SJT) and then the Occupational Personality Questionnaire (OPQ). Make it through to the assessment centre and we’ll observe you against further competencies required to perform in the role.

You can only progress to the next stage of the application and recruitment process if you pass the relevant benchmark for each test, so take the tests seriously and make sure you are prepared by practising these tests here



This is your first chance to impress us – don’t waste it. Start by researching our business and the programmes you’re interested in. We’re interested in why you want to work with Fidelity, and why you have picked a particular programme. So find out about our customers, services and competitors. Watch our video profiles. Use this site to see which programmes are best suited to your skills. Be certain.

As well as background questions, our application form has competency sections which require further thought around the business area you’re applying to. Give it your undivided attention and complete it accurately and in full. You don’t have to do it all in one go – you can save and log in as many times as you want with your username and password.

Please note: We recommend that you apply early for all programmes. If application numbers are high, we may decide to bring the application deadline forward.



If your application is successful, we’ll ask you to sit a competency-based telephone interview. Lasting 30-45 minutes, it will be carried out by a member of our campus team. We’ll be looking to find out why you chose your specific business area (and us), as well as uncovering a bit more about your background and skills, and how you use these day to day.

We’ll ask you specifically about skills relating to the role, so be sure to re-read the requirements of your chosen programme. It’s worth having a copy of your application to hand for reference too. And be ready to talk about topical financial news issues.


Impress us in your telephone interview and you will quickly know whether you've made it to the assessment centre. The location and exact format is tailored to your chosen business area but your assessment will involve a mix of business and motivational interviews, a presentation or a technical case study exercise.

During the day, you’ll also get to meet the business team, senior managers and current graduates who’ll give you a real feel for what it’s like to work for us. This is also your chance to decide if we’re the right company for you, so use it to gain as much information as you can.


For certain programmes, candidates who stand out at the assessment centre will be invited to a final round interview. This will be a less structured interview, normally conducted by the graduate programme’s Business Sponsor and HR. They will be looking to find out more about what makes you tick, and delve deeper into your performance at the assessment centre. This is your final chance to shine, so prepare well!


If you’re successful at the assessment centre, we’ll offer you a place on our graduate programme. You’ll have two weeks from the day you receive your offer to make a decision. We know you’ll have many questions at this stage and the Campus Recruitment Team will be on hand to guide you. We can even assign you a current graduate as a buddy to help with your decision making. Having gone through the process previously, they’ll be well-placed to answer questions and offer advice. Plus they’ll continue to be on hand to support you on your first day and beyond.


Applications close Saturday 31st December 2016.