Business Management

Graduate Programme

Clients are central to everything we do. The Business Management teams form a key part in delivering this goal by supporting the expansion of our product range and increasing the numbers of markets we enter. Although primarily a fund management business, we also have a variety of distribution teams providing solutions to meet client needs globally and this means you can expect a very broad range of experiences with us. The aim of this programme is to create the future leaders of our business. Individuals who will help us transform the way we work, drive our customer and digital transformation agenda and shape our business of the future.

It’s a small, hand-picked programme offering exposure to different projects and business models, building cultural awareness and learning from our best talent along the way. Based on your language skills, you could be offered the opportunity of one rotation overseas. This is likely to mean work in Europe, India or the Far East. 

Regardless of your academic background, we’ll train you up on our products, processes and industry regulations. You’ll need intellectual curiosity and the absolute commitment to serving clients that everyone at Fidelity shares. You will develop skills on the job – from problem solving skills to commercial knowledge, and deepen your understanding of how a major global business is run. Valuable professional qualifications are also strongly encouraged to support your long term development. In short, everything you need to develop into our next generation of leaders at Fidelity. 

What makes this programme different is the type of work you’ll be involved with. Rather than contributing to day-to-day activities, you’ll be fixing real-life problems that are critical to our future. You’ll be placed on large scale change projects, lead on new initiatives, manage multiple deliverables and work within constantly evolving timescales. Successful individuals will develop a wide range of business knowledge and be comfortable in building a network of contacts throughout the different business areas and with various stakeholders across the organisation. This requires flexibility, a determined mind-set and the ability to adapt quickly to a changing business environment and ensure a tangible impact.  

Each role will develop a core range of transferable skills to take forward into your longer term career and enable you to play a crucial role in providing the very best service to our clients, resulting in us transforming our business to stay ahead of our competition. 

Jack - Business Management Graduate Programme
Apply now

Programme overview

What you'll be doing

Our Business Management programme starts by giving you a comprehensive introduction, where you enhance your business language and communication skills whilst building your professional expertise. It starts with six months in our UK contact centre in Kingswood (Surrey), where you’ll learn about our products and services, and work directly with clients. After that, you’ll spend two years exploring our business. You could experience sales, marketing, product management and development, operational areas, project management, business strategy, and business risk and compliance; so learning agility is essential.

Previous graduates have set up a small office in Dublin, been part of a new business launch, coordinated the launch of a new fund in our Investment Projects team, produced competitor fund analysis for our Sales and Marketing teams, coordinated client events across the UK and developed frontline sales experience with Financial Advisers.

Who we look for

We look for individuals with a desire to understand what our clients want and how our business works. We are looking for future leaders on this programme. Team players, good communicators and networkers perform well in Business Management. Ambition, adaptability, presentation skills and problem solving abilities are important too. You’ll also have the learning agility and intellectual curiosity to get up to speed in your rotation quickly and leave a legacy before you rotate again. You will need to have high grades at A level and achieved (or be on track for) a 2:1.

Your training and development

We invest a lot in our graduates and this programme is designed to equip you with a broad array of experience and exposure for your future career with us we will support you as you work towards relevant professional qualification. You’ll start building your knowledge with the Investment Operations Certificate (IOC) exams in your first few weeks of Induction and in your first year, we’ll support you to gain the important investment-focused qualification, the Investment Management Certificate (IMC).


Get a unique insight into what we do, and how we do it, by attending one of our events. View our events calendar here.

Day in the life

How we make it happen

Through outstanding investment solutions and world class customer support, we do the utmost to help our clients achieve their financial goals. As part of that, we’re always on the lookout for new business opportunities, ways to refresh our investment product offering, as well as for prospective new clients to invest – something that calls for the expertise of a variety of teams across a number of stages. It’s the combination of their specialist knowledge that makes it all happen.

Use our interactive game to learn more about each step in the process

You scored


Test your knowledge by ordering each step one through to eight on the right. You’ll get two chances to score eight out of eight.

If you’re interested in a particular part of the process, you can click through to view the related graduate programme or internship.


Business opportunity identified

Fidelity is always looking for new business opportunities and we go about it in two ways. If we have the investment capability to launch a new product, we look to our Investment Team to determine how it could be worked into a new product. On the other side of things, our Sales and Marketing team speak to clients; listen to their requirements and spot gaps in the market place for a new product.

If this part of the process interests you, find out more about our Sales and Marketing or Business Management graduate programmes.

New fund designed, approved and created on system

Once an opportunity has been identified by the Sales or Investment teams, the Product Development team will progress its potential launch by analysing the competitive market, assessing its asset gathering potential and pulling together a business case for submission to the product review group. Once the new fund has been reviewed and formally approved by the product review group, it's set up on the Fidelity accounting system and in every country and currency that it wants to invest in.

If this part of the process interests you, find out more about our Business Management and Operational Management graduate programmes.

Fund launched with marketing campaign

With the new fund secured, we'll look to the Sales and Marketing team to launch it into market through as many channels as possible. That might include traditional advertising like specialist financial and general publications, mail shots to existing clients, poster campaigns, conference presentations and direct sales pitches. But we'll also make the most of new media and social networking platforms like Facebook, Twitter and various websites and blogs in order to reach the widest audience possible.

If this part of the process interests you, find out more about our Sales and Marketing or Business Management graduate programmes.

New client decides to invest in fund

As a result of our wide spread Sales and Marketing activity, a client will decide to invest in the new product. To do that means contacting our Customer Contact Centre and giving instructions on how much is to be invested and in which funds. Similarly, if a client wishes to redeem their holdings and withdraw their cash, they also call to speak to our Client Services teams. As often the only members of staff that a private investor will ever talk to, our Client Services teams are critical to our operation.

If this part of the process interests you, find out more about our Sales and Marketing graduate programme.

Customer account set up and checks completed

Before a new client can place a deal with Fidelity, our Accounts team need to set them up on our systems - allowing us to record their investment in the funds they wish to buy and account for the cash that they send us. It's also vital to carry out stringent checks as to where the money is coming from to ensure it is from a bona-fide source - a process carried out by our Anti Money Laundering Team

If this part of the process interests you, find out more about our Operational Management graduate programme.

New client monies invested in fund

Once the client is set up, the Dealing team uses the cash they've invested to buy units in the fund. The units are bought at the NAV (Net Asset Value) price calculated at close the previous working day and based on the value of the assets owned by the fund at that point. As part of our Broker Services, we also charge a one-off initial fee to the client in order to cover the cost of buying the stock in the market.

If this part of the process interests you, find out more about our Equity Research, Fixed Income, Fidelity Solutions graduate programmes.

Fund manager manages the fund

Every morning the Fund Manager gets a cash flow report. It's up to the Portfolio Services Group to make sure that new client money is invested promptly and that there is enough cash in the fund to pay clients if they want to redeem their existing holding in a fund. From there, the Fund Manager draws on insight provided by our in-house team of Research Analysts to decide which stocks to invest the client money in, or which to sell. It's then down to the Traders to take the stock purchases and sales transactions to market where funds are bought or sold at a Net Asset Value (NAV) price - a price calculated by our Accounting team based on the value of the assets owned by each fund.

If this part of the process interests you, find more out about:

Fund performance calculated and fees charged

The performance of the fund is calculated on a daily basis by our Investment Statistics group. They monitor a fund's long-term performance compared to both its Index and similar funds run by competitors. Each fund is charged an annual management fee that's taken from the total assets owned by the fund so that all clients invested in the fund are charged equally.

If this part of the process interests you, find out more about our Business Management graduate programme.

Recruitment process


For this programme, you will firstly be required to take an online test that assesses your numerical reasoning skills. If successful, you will go on to take a Situational Judgement Test (SJT) and then the Occupational Personality Questionnaire (OPQ). Make it through to the assessment centre and we’ll observe you against further competencies required to perform in the role.

You can only progress to the next stage of the application and recruitment process if you pass the relevant benchmark for each test, so take the tests seriously and make sure you are prepared by practising these tests here




This is your first chance to impress us. Start by researching our business and the programmes you’re interested in. Why do you want to work at Fidelity, and why you have picked a particular programme? Find out about our clients, services and competitors. Watch our video profiles. Use this site to see which programmes are best suited to your skills. 

As well as background questions, our application form has specific motivation and competency sections which require further thought around the business area you’re applying to. Give it your undivided attention and complete it accurately and in full. You don’t have to do it all in one go – you can save and log in as many times as you want with your username and password.

Please note: We recommend that you apply early for all programmes. If application numbers are high, we may decide to bring the application deadline forward.


If your application is successful, we’ll ask you to sit a competency-based motivational telephone interview. Lasting 30-45 minutes, it will be carried out by a member of our HR campus recruitment or business teams. We’ll be looking to find out why you chose your specific business area (and us), as well as uncovering a bit more about your background and skills, and how you use these day to day.

We’ll ask you specifically about skills relating to the role, so be sure to re-read the requirements of your chosen programme. It’s worth having a copy of your application to hand for reference too. And be ready to talk about topical financial news issues.


Impress us in your telephone interview and you will quickly know whether you've made it to the assessment centre. The location and exact format is tailored to your chosen business area but your assessment will involve a mix of business and motivational interviews, a group exercise, a presentation and a business case study exercise.

During the day, you’ll also get to meet the business team, senior managers and current graduates who’ll give you a real feel for what it’s like to work for us. This is also your chance to decide if we’re the right company for you, so use it to gain as much information as you can.


For certain programmes, candidates who stand out at the assessment centre will be invited to a final round interview. This will be a less structured interview, normally conducted by the graduate programme’s Business Sponsor and HR. They will be looking to find out more about what makes you tick, and delve deeper into your performance at the assessment centre. This is your final chance to shine, so prepare well!


If you’re successful at the assessment centre, or final interview, we’ll offer you a place on our graduate programme. You’ll have two weeks from the day you receive your offer to make a decision. We know you’ll have many questions at this stage and the Campus Recruitment Team will be on hand to guide you. We can even assign you a current graduate as a buddy to help with your decision making. Having gone through the process previously, they’ll be well-placed to answer questions and offer advice. Plus they’ll continue to be on hand to support you on your first day and beyond.


Applications close Wednesday 30th November 2016.