Internship / Placement
Fidelity International invests money on behalf of institutions and private individuals. Because we’re privately owned, we’re fully focused on the long-term interests of our clients – with both the commitment and the resources to provide the investment expertise, technology and service innovation needed to help them reach their financial goals. We achieve this through digital solutions, a commitment to excellence, and always putting our clients first. Your internship will give you the chance to see this in reality.
We have approximately 1,500 people globally dedicated to delivering the Fidelity experience to a wide range of clients from individuals, directly and through financial advisers, to large companies, institutions and governments.
Our vision is to deliver innovative client solutions for a better future. Operational Management is responsible for executing billions of pounds worth of client deals each month. It is also where you can get closest to our clients, work on a live project that makes a real impact on the end client experience, as well as have plenty of exposure to senior managers and real responsibility from the outset.
Over the course of our Operational Management internship or placement, you will have the opportunity to experience working in a huge operational department. You’ll work on a specific project to gain a wider understanding of how the operational business fits together and how we put the clients at the heart of everything we do. We achieve this by being willing to experiment with new and better ways, always striving to be the best, while knowing we can always be better next time. This commitment to change and to our clients is at the very heart of Operational Management. So whatever you’re studying, we will teach you the skills and knowledge you need to make the most of your time with us. You’ll need intellectual curiosity, and the absolute commitment to serving clients that everyone at Fidelity shares.
Depending on your availability, you’ll either join us for an 8-week summer internship or a longer 6 to 12-month placement as part of your degree, at our Surrey or Kent offices.
The work you do will ultimately depend on the team you join and the projects they’re undertaking at the time. For instance, you could be working on key projects such as conducting a risk review in one of our operational areas. We’ll want you to propose ideas to make it more efficient and client friendly. Or you could see yourself working on the implementation of a new system to improve our client account management information. This includes being responsible for scoping out and creating additional features required by the client group, personally inputting into the design and look of the system, along with helping to troubleshoot the monitoring process once live.
At the end of the internship or placement, you‘ll have gained an excellent insight into the Operational Management side of an extremely successful and client-centric firm.
This is where we need individuals with a desire to understand what our clients want and how our business works. Team players, good communicators and networkers perform well in Operational Management. Ambition, adaptability, presenting skills and problem solving abilities are all important too. You will be in your penultimate year and need to have high grades at A level and achieved (or be on track for) a 2:1.
We don’t expect you to come straight in and know everything about what we do. You’ll start the internship with a mini induction, during which we’ll introduce you to investment management and how it fits into the City, as well as to the financial markets.
After that, there are many more ways to develop your skills as your internship progresses. A series of ‘lunch and learns’ hosted by key business speakers will give you a first-hand genuine insight and help you find out about the full scope of our business. Social and networking events will help you get to know our people and our culture. All the while you’ll be learning on the job, working to clear goals and showing us you deserve a place on our graduate programme.
Get a unique insight into what we do, and how we do it, by attending one of our events. View our events calendar here.
Catch the train to work. I use the journey to catch up on the news.
Finalise preparations for the day's meetings – I’m seeing everyone from third party fund managers to colleagues across the different investment areas.
Attend the weekly update meeting led by the Tactical Asset Allocation Team. They analyse the week's topical developments including economic data releases and policy announcements. The wider group of PMs and analysts then discuss this and debate different trade ideas.
The first of two back-to-back meetings with third party fund managers. This manager is running a merger arbitrage fund, which is a new strategy to me. I mainly take notes while the analyst I work with probes deeper into the manager’s process and track record to try and evaluate the fund’s merits.
The second manager we meet with runs a strategy more familiar to me: global macro. I help guide the presentation, and have a lot of fun getting the manager’s views on the latest front-page developments.
Head out with some colleagues to get sushi. If the weather’s nice, we sit and eat in St Paul's courtyard – it’s a great spot to enjoy lunch.
Write up conclusions from the manager meetings. The second meeting was promising, so I analyse their track record and request data on return attributions from the fund’s product specialist.
Draft market commentaries for Fidelity’s UK personal investing business, elaborating on the performance of commodities and real estate over the past quarter.
Arrange drinks with the team for tomorrow night.
Time to go home. I have a Kung-Fu class tonight.
Get the train into work. En route, I sit with a couple of colleagues. Find out what they did at the weekend – and how this week’s looking.
Arrive at the office and check emails to see if anything’s come in from Asia overnight.
Work on an issue concerning the team in India. Getting everything done quickly before the end of their day is one of the most challenging parts of my job.
Work with the HR Systems team to produce bench-marking sheets including data on salary, bonus and shares, doing a formulaic style of analysis on the data where necessary.
Lovely lunch outside on the patio at Oakhill with colleagues followed by a quick walk in the fields.
One-to-one meeting with an HR Generalist to consult on bench-marking salary data, look at a specific peer review request and discuss any proposed changes to individuals’ pay.
Participate in a discussion about our current compensation structure in response to a recent piece of EU regulation.
Call with Corporate Communications team to discuss the new employee communications we’re creating to tell people about our range of company benefits.
Organise a meeting for our Graduate Charity Project, which is raising money for The Children’s Trust. I’m the team leader.
Head off to catch the train - I’m looking forward to my art class tonight.
Catch the train into work. Read the paper on the way in and grab coffee and breakfast to eat when I get to the office.
I go through my to-do list and emails. Morning is definitely when I’m at my most productive so I plan for the day ahead.
I’m working on a business re-launch – it’s the most exciting project I've worked on so far at Fidelity. The business re-launch project involves meeting with different stakeholders. This morning, I’m updating a number of different teams on progress, identifying any pre-existing issues and finding solutions.
Time for lunch. Manicomio and Pilpel are my two favourite restaurants near the Cannon Street office (I’m a real foodie), but today it’s just a sandwich as I’m off for a run afterwards.
It’s on with the trainers and round the block – I find a run at lunch really helps me avoid the post-lunch lull.
Back to my business re-launch project. This afternoon, I’m discussing some new propositions with the rest of the project team. Members that would typically make up the project team, would be a business analyst, web designer, marketing director and sometimes a member from the investment team.
More project-related work back at my desk. I've been charged with finding a solution for an issue we identified in the earlier meeting, so it’s time for some analysis and answering emails from various areas of the company.
Often, I go off to the pool for a swim about now, but I've already been for a run today, so tonight is a treat: dinner and drinks with friends from the office.
A great night! It’s good to catch up with people properly. I head off home for a good night’s sleep.
For me, there’s no such thing as a typical day – which keeps life interesting. In the morning, I look at what I need to do and plan my time. Lots of meetings today…
This morning I’m talking to a Portfolio Manager about a company I have initiated on, explaining what the company is and the sector it belongs to. You learn so much from talking to experienced colleagues – it’s the best part of my job.
Today’s busy, so I grab a quick lunch at my desk. A sandwich or a burrito are my favourites.
Earnings season every quarter is very challenging. You have 20 stocks and are expected to inform Portfolio Managers about what happened to them during that quarter and form an opinion on whether they should buy or sell almost immediately. This will take up a lot of my afternoon.
I’m currently working alongside a Portfolio Manager researching a small hotel company. The business was executed very badly, which didn't go down well in the market, so I’m trying to find out more by calling ex-employees and people in the hotel industry to determine whether the failings were more of a secular origin.
Industry figures are also a good source of information. I call another contact about the hotel company I’m researching.
Catch up with the Portfolio Manager who I’m working with on the hotel project and update her.
Some nights I head off for a game of squash, but tonight it’s a trip to the gym. Catching up with some friends from my team later.
Drinks on the nearby rooftop bar with buddies – you can’t beat it!
I start my journey for the day from central London to Fidelity’s Surrey office. As I am travelling against the ‘traffic’ I always get a seat on the train. I take the time to read the news and also check out the reactions on social media. I think it’s important to try and get different perspectives on world events.
Fidelity provides corporate coaches from the train station for those who don’t drive to work. This ride gives me a chance to catch up with friends I've made from other teams, or read a couple of pages from a book.
I am currently in a project based role, I've been given a goal but it is up to me how I go about arriving at the desired outcome – which in this case is a recommendation and implementation plan. As I am ‘in control’, I have to make sure I’m ready for the day ahead. I check emails, paperwork and my diary.
My current project is looking at the end to end documentation process for Fidelity’s Pension business. Due to auto-enrolment in the UK, this business is growing, so it is necessary to ensure that our processes are efficient enough to seamlessly handle increasing business volumes. I am currently building a model to forecast the business’s documentation costs and what these will look like under different scenarios.
A model is only useful if you have a good understanding of the process/business that you are modelling. So my next task for today is to meet with Fidelity’s Print Operations in order to fully understand all the possible costs associated with document design, printing and postage. I will also arrange meetings with the marketing and development teams to get an insight into any new client brochures in the pipeline and include them into my analysis. It’s a good feeling to finally understand a process or business area. In fact, conquering something new is, for me, the best part of my job.
Lunchtime. I’m based in Fidelity’s Surrey office where we are lucky to have a restaurant and deli on site. Today I have a salad and take a walk around the grounds with some colleagues. Having lived in the city all my life it’s nice to see some greenery!
Apart from my project I've asked to spend a couple of hours a day with each of the teams in Fidelity’s pensions business. This will give me an ‘on the ground’ view of how everything fits together. Today I’m sitting with the implementations team – they are a project management function responsible for ensuring the seamless on-boarding of new companies as Fidelity Pension clients.
Based on my business modelling and conversations with the Fidelity Print Operations in the morning, I plan to recommend that the business automate some more parts of the documentation process. I need to conduct some research into the type of machinery/technology that would be suitable for the job and also conduct a cost benefit analysis to include in my report and presentation
A meeting with management to discuss my current thoughts and recommendations. I love the fact that graduates get exposure to senior figures in the business.
Off home to get my dancing shoes on – tonight I have my weekly salsa class.
Before work I often go for a run, but today it’s a quick visit to the gym.
Morning is the best part of the day for me. It’s a chance to catch up on the financial news in the FT and Bloomberg, look at what meetings are coming up and what’s going to be the focus for the day.
Time to update internal work logs, project management dashboards and Excel tables.
I’m in charge of delivering sales analysis for our management and sales team to help them identify trends, successes and opportunities in the market place. Today I’m focusing on producing analysis on our new passive product range.
Working in Cannon St means I can get lunch from somewhere different every day. Often I go with team mates, contacts from previous rotations and other graduates.
I’m managing the development of the Retail Sales team CRM system. I've already established the requirements and come up with solutions. Now I’m working with Technology Delivery teams in India and the UK to deliver them.
I’m on a call to a colleague in India when I get an important email about this morning’s project. The most challenging part of my role is managing a variety of tasks at a single point in time and making sure they’re all completed to the same high standard.
When I get off the phone, I attend to the email I received earlier. It involves amending a PowerPoint presentation that senior management need tomorrow.
I finish the last emails to various groups, send out meeting notes and make sure everything is prepared for the management meeting tomorrow morning.
Some nights I play five-a-side football with friends or go for a drink with colleagues. Tonight’s a quiet night, so I might go home and work on an app I’m developing – it’s something I like to work on in my spare time.
I take the time to catch up on the news on my subway journey into work.
I check my emails and prioritise my day. First I deal with any time sensitive requests and queries from internal/external client groups. Pitch presentations, client queries (which are often urgent) and reviewing market commentary from our PM’s and analysts are all on my to-do list.
Daily product calls with our colleagues in India. I then continue working on my to-do list for the rest of the morning.
There’s a lot of food to choose from on-site - I like to grab a take-out and eat with colleagues. We also have regular group lunches. It’s nice to get out and re-focus.
I head to a product meeting with colleagues from both the UK and those here in Hong Kong. It’s invaluable to get insights from PM’s as well as input from out analysts and traders. I get to understand the products from a real bird’s eye view. The team is amazingly receptive – it doesn’t matter what role you’re in, you’ll always be heard if you’ve got a good point to make.
Finish off my day’s work and prepare for tomorrow.
If I don’t grab a quick after-work drink with the team, I head home. I like reading and watching movies (especially Mark Twain), or cooking and eating with family and friends.
Three days a week I go to yoga in the morning. Exercise helps me to stay calm and focused at work. I’m based at the central London office, so it’s very easy to get to.
I like to get in to the office early when it’s quietest so that I can plan my day. When I joined the Technology Programme I was assigned to work on Strategy in the brokerage team because of my strengths and interests, and it’s been a really good fit for me.
Things start to get busy. At the moment I’m leading a team of seven people on a project I pitched to the business at the beginning of the year. It involves lots of the global offices, and aims to change the way we work. It’s been amazing to be with something from the start and see it grow and develop.
Time to grab a snack and a few minutes to myself to keep my energy levels up. Things can change very quickly around here, and no day is the same, so if I have a quiet moment I like to try and stretch my legs before my next meeting of the day.
Time for lunch. If it’s a nice day I can sit on the grass outside the office right by St Paul’s Cathedral.
I’ve just finished another important meeting. My role as a Business Analyst involves working with everyone from Developers to Managers to Testers to get to the bottom of a problem, then identifying and proposing solutions.
Nearly the end of the day. I make a to-do list, prep for any meetings I have in the morning and put any thoughts down on paper.
Time to head off. There are late nights now and again, but if you’re efficient you can usually leave on time. If it’s a week night I might hit the gym; on a Friday I’ll often go out with some of the other graduates. This week we’re off to a board games club – a first for me, but sounds like fun!
Test your knowledge by ordering each step one through to eight on the right. You’ll get two chances to score eight out of eight.
If you’re interested in a particular part of the process, you can click through to view the related graduate programme or internship.
Fidelity is always looking for new business opportunities and we go about it in two ways. If we have the investment capability to launch a new product, we look to our Investment Team to determine how it could be worked into a new product. On the other side of things, our Sales and Marketing team speak to clients; listen to their requirements and spot gaps in the market place for a new product.
If this part of the process interests you, find out more about our Sales and Marketing or Business Management graduate programmes.
Once an opportunity has been identified by the Sales or Investment teams, the Product Development team will progress its potential launch by analysing the competitive market, assessing its asset gathering potential and pulling together a business case for submission to the product review group. Once the new fund has been reviewed and formally approved by the product review group, it's set up on the Fidelity accounting system and in every country and currency that it wants to invest in.
If this part of the process interests you, find out more about our Business Management and Operational Management graduate programmes.
With the new fund secured, we'll look to the Sales and Marketing team to launch it into market through as many channels as possible. That might include traditional advertising like specialist financial and general publications, mail shots to existing clients, poster campaigns, conference presentations and direct sales pitches. But we'll also make the most of new media and social networking platforms like Facebook, Twitter and various websites and blogs in order to reach the widest audience possible.
As a result of our wide spread Sales and Marketing activity, a client will decide to invest in the new product. To do that means contacting our Customer Contact Centre and giving instructions on how much is to be invested and in which funds. Similarly, if a client wishes to redeem their holdings and withdraw their cash, they also call to speak to our Client Services teams. As often the only members of staff that a private investor will ever talk to, our Client Services teams are critical to our operation.
If this part of the process interests you, find out more about our Sales and Marketing graduate programme.
Before a new client can place a deal with Fidelity, our Accounts team need to set them up on our systems - allowing us to record their investment in the funds they wish to buy and account for the cash that they send us. It's also vital to carry out stringent checks as to where the money is coming from to ensure it is from a bona-fide source - a process carried out by our Anti Money Laundering Team
If this part of the process interests you, find out more about our Operational Management graduate programme.
Once the client is set up, the Dealing team uses the cash they've invested to buy units in the fund. The units are bought at the NAV (Net Asset Value) price calculated at close the previous working day and based on the value of the assets owned by the fund at that point. As part of our Broker Services, we also charge a one-off initial fee to the client in order to cover the cost of buying the stock in the market.
If this part of the process interests you, find out more about our Equity Research, Fixed Income, Fidelity Solutions graduate programmes.
Every morning the Fund Manager gets a cash flow report. It's up to the Portfolio Services Group to make sure that new client money is invested promptly and that there is enough cash in the fund to pay clients if they want to redeem their existing holding in a fund. From there, the Fund Manager draws on insight provided by our in-house team of Research Analysts to decide which stocks to invest the client money in, or which to sell. It's then down to the Traders to take the stock purchases and sales transactions to market where funds are bought or sold at a Net Asset Value (NAV) price - a price calculated by our Accounting team based on the value of the assets owned by each fund.
If this part of the process interests you, find more out about:
The performance of the fund is calculated on a daily basis by our Investment Statistics group. They monitor a fund's long-term performance compared to both its Index and similar funds run by competitors. Each fund is charged an annual management fee that's taken from the total assets owned by the fund so that all clients invested in the fund are charged equally.
If this part of the process interests you, find out more about our Business Management graduate programme.
Through outstanding investment solutions and world class customer support, we do the utmost to help our clients achieve their financial goals. As part of that, we’re always on the lookout for new business opportunities, ways to refresh our investment product offering, as well as for prospective new clients to invest – something that calls for the expertise of a variety of teams across a number of stages. It’s the combination of their specialist knowledge that makes it all happen.
For this programme, you will firstly be required to take an online test that assesses your numerical reasoning skills. If successful, you will go on to take a Situational Judgement Test (SJT) and then the Occupational Personality Questionnaire (OPQ). Make it through to the assessment centre and we’ll observe you against further competencies required to perform in the role.
You can only progress to the next stage of the application and recruitment process if you pass the relevant benchmark for each test, so take the tests seriously and make sure you are prepared by practising these tests here.
This is your first chance to impress us. Start by researching our business and the programmes you’re interested in. Why do you want to work at Fidelity, and why you have picked a particular programme? Find out about our clients, services and competitors. Watch our video profiles. Use this site to see which programmes are best suited to your skills.
As well as background questions, our application form has specific motivation and competency sections which require further thought around the business area you’re applying to. Give it your undivided attention and complete it accurately and in full. You don’t have to do it all in one go – you can save and log in as many times as you want with your username and password.
Please note: We recommend that you apply early for all programmes. If application numbers are high, we may decide to bring the application deadline forward.
If your application is successful, we’ll ask you to sit a competency-based motivational telephone interview. Lasting 30-45 minutes, it will be carried out by a member of our HR campus recruitment or business teams. We’ll be looking to find out why you chose your specific business area (and us), as well as uncovering a bit more about your background and skills, and how you use these day to day.
We’ll ask you specifically about skills relating to the role, so be sure to re-read the requirements of your chosen programme. It’s worth having a copy of your application to hand for reference too. And be ready to talk about topical financial news issues.
Impress us in your telephone interview and you will quickly know whether you've made it to the assessment centre. The location and exact format is tailored to your chosen business area but your assessment will involve a mix of business and motivational interviews, a group exercise, a presentation and a business case study exercise.
During the day, you’ll also get to meet the business team, senior managers and current graduates who’ll give you a real feel for what it’s like to work for us. This is also your chance to decide if we’re the right company for you, so use it to gain as much information as you can.
If you’re successful at the assessment centre, we’ll offer you a place on our graduate programme. You’ll have two weeks from the day you receive your offer to make a decision. We know you’ll have many questions at this stage and the Campus Recruitment Team will be on hand to guide you. We can even assign you a current graduate as a buddy to help with your decision making. Having gone through the process previously, they’ll be well-placed to answer questions and offer advice. Plus they’ll continue to be on hand to support you on your first day and beyond.
Applications close Saturday 31st December 2016.
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