Operational Management

Internship / Placement

Fidelity International invests money on behalf of institutions and private individuals. Because we’re privately owned, we’re fully focused on the long-term interests of our clients – with both the commitment and the resources to provide the investment expertise, technology and service innovation needed to help them reach their financial goals. We achieve this through digital solutions, a commitment to excellence, and always putting our clients first. Your internship will give you the chance to see this in reality.

We have approximately 1,500 people globally dedicated to delivering the Fidelity experience to a wide range of clients from individuals, directly and through financial advisers, to large companies, institutions and governments. 

Our vision is to deliver innovative client solutions for a better future. Operational Management is responsible for executing billions of pounds worth of client deals each month. It is also where you can get closest to our clients, work on a live project that makes a real impact on the end client experience, as well as have plenty of exposure to senior managers and real responsibility from the outset.  

Over the course of our Operational Management internship or placement, you will have the opportunity to experience working in a huge operational department. You’ll work on a specific project to gain a wider understanding of how the operational business fits together and how we put the clients at the heart of everything we do. We achieve this by being willing to experiment with new and better ways, always striving to be the best, while knowing we can always be better next time. This commitment to change and to our clients is at the very heart of Operational Management. So whatever you’re studying, we will teach you the skills and knowledge you need to make the most of your time with us. You’ll need intellectual curiosity, and the absolute commitment to serving clients that everyone at Fidelity shares.

Depending on your availability, you’ll either join us for an 8-week summer internship or a longer 6 to 12-month placement as part of your degree, at our Surrey or Kent offices.

Alex - Operational Management Graduate Programme
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Programme overview

What you'll be doing

The work you do will ultimately depend on the team you join and the projects they’re undertaking at the time. For instance, you could be working on key projects such as conducting a risk review in one of our operational areas. We’ll want you to propose ideas to make it more efficient and client friendly. Or you could see yourself working on the implementation of a new system to improve our client account management information. This  includes being responsible for scoping out and creating additional features required by the client group, personally inputting into the design and look of the system, along with helping to troubleshoot the monitoring process once live.

At the end of the internship or placement, you‘ll have gained an excellent insight into the Operational Management side of an extremely successful and client-centric firm.

Who we look for

This is where we need individuals with a desire to understand what our clients want and how our business works. Team players, good communicators and networkers perform well in Operational Management. Ambition, adaptability, presenting skills and problem solving abilities are all important too. You will be in your penultimate year and need to have high grades at A level and achieved (or be on track for) a 2:1.

Your training and development

We don’t expect you to come straight in and know everything about what we do. You’ll start the internship with a mini induction, during which we’ll introduce you to investment management and how it fits into the City, as well as to the financial markets.

After that, there are many more ways to develop your skills as your internship progresses. A series of ‘lunch and learns’ hosted by key business speakers will give you a first-hand genuine insight and help you find out about the full scope of our business. Social and networking events will help you get to know our people and our culture. All the while you’ll be learning on the job, working to clear goals and showing us you deserve a place on our graduate programme.

COME AND MEET US

Get a unique insight into what we do, and how we do it, by attending one of our events. View our events calendar here.

Day in the life

How we make it happen

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Test your knowledge by ordering each step one through to eight on the right. You’ll get two chances to score eight out of eight.

If you’re interested in a particular part of the process, you can click through to view the related graduate programme or internship.

 

Business opportunity identified

Fidelity is always looking for new business opportunities and we go about it in two ways. If we have the investment capability to launch a new product, we look to our Investment Team to determine how it could be worked into a new product. On the other side of things, our Sales and Marketing team speak to clients; listen to their requirements and spot gaps in the market place for a new product.

If this part of the process interests you, find out more about our Sales and Marketing or Business Management graduate programmes.

New fund designed, approved and created on system

Once an opportunity has been identified by the Sales or Investment teams, the Product Development team will progress its potential launch by analysing the competitive market, assessing its asset gathering potential and pulling together a business case for submission to the product review group. Once the new fund has been reviewed and formally approved by the product review group, it's set up on the Fidelity accounting system and in every country and currency that it wants to invest in.

If this part of the process interests you, find out more about our Business Management and Operational Management graduate programmes.

Fund launched with marketing campaign

With the new fund secured, we'll look to the Sales and Marketing team to launch it into market through as many channels as possible. That might include traditional advertising like specialist financial and general publications, mail shots to existing clients, poster campaigns, conference presentations and direct sales pitches. But we'll also make the most of new media and social networking platforms like Facebook, Twitter and various websites and blogs in order to reach the widest audience possible.

If this part of the process interests you, find out more about our Sales and Marketing or Business Management graduate programmes.

New client decides to invest in fund

As a result of our wide spread Sales and Marketing activity, a client will decide to invest in the new product. To do that means contacting our Customer Contact Centre and giving instructions on how much is to be invested and in which funds. Similarly, if a client wishes to redeem their holdings and withdraw their cash, they also call to speak to our Client Services teams. As often the only members of staff that a private investor will ever talk to, our Client Services teams are critical to our operation.

If this part of the process interests you, find out more about our Sales and Marketing graduate programme.

Customer account set up and checks completed

Before a new client can place a deal with Fidelity, our Accounts team need to set them up on our systems - allowing us to record their investment in the funds they wish to buy and account for the cash that they send us. It's also vital to carry out stringent checks as to where the money is coming from to ensure it is from a bona-fide source - a process carried out by our Anti Money Laundering Team

If this part of the process interests you, find out more about our Operational Management graduate programme.

New client monies invested in fund

Once the client is set up, the Dealing team uses the cash they've invested to buy units in the fund. The units are bought at the NAV (Net Asset Value) price calculated at close the previous working day and based on the value of the assets owned by the fund at that point. As part of our Broker Services, we also charge a one-off initial fee to the client in order to cover the cost of buying the stock in the market.

If this part of the process interests you, find out more about our Equity Research, Fixed Income, Fidelity Solutions graduate programmes.

Fund manager manages the fund

Every morning the Fund Manager gets a cash flow report. It's up to the Portfolio Services Group to make sure that new client money is invested promptly and that there is enough cash in the fund to pay clients if they want to redeem their existing holding in a fund. From there, the Fund Manager draws on insight provided by our in-house team of Research Analysts to decide which stocks to invest the client money in, or which to sell. It's then down to the Traders to take the stock purchases and sales transactions to market where funds are bought or sold at a Net Asset Value (NAV) price - a price calculated by our Accounting team based on the value of the assets owned by each fund.

If this part of the process interests you, find more out about:

Fund performance calculated and fees charged

The performance of the fund is calculated on a daily basis by our Investment Statistics group. They monitor a fund's long-term performance compared to both its Index and similar funds run by competitors. Each fund is charged an annual management fee that's taken from the total assets owned by the fund so that all clients invested in the fund are charged equally.

If this part of the process interests you, find out more about our Business Management graduate programme.

Through outstanding investment solutions and world class customer support, we do the utmost to help our clients achieve their financial goals. As part of that, we’re always on the lookout for new business opportunities, ways to refresh our investment product offering, as well as for prospective new clients to invest – something that calls for the expertise of a variety of teams across a number of stages. It’s the combination of their specialist knowledge that makes it all happen.

Use our interactive game to learn more about each step in the process

Recruitment process

1. ONLINE TESTING

For this programme, you will firstly be required to take an online test that assesses your numerical reasoning skills. If successful, you will go on to take a Situational Judgement Test (SJT) and then the Occupational Personality Questionnaire (OPQ). Make it through to the assessment centre and we’ll observe you against further competencies required to perform in the role.

You can only progress to the next stage of the application and recruitment process if you pass the relevant benchmark for each test, so take the tests seriously and make sure you are prepared by practising these tests here

2. ONLINE APPLICATION

This is your first chance to impress us. Start by researching our business and the programmes you’re interested in. Why do you want to work at Fidelity, and why you have picked a particular programme? Find out about our clients, services and competitors. Watch our video profiles. Use this site to see which programmes are best suited to your skills. 

 

As well as background questions, our application form has specific motivation and competency sections which require further thought around the business area you’re applying to. Give it your undivided attention and complete it accurately and in full. You don’t have to do it all in one go – you can save and log in as many times as you want with your username and password.

 

Please note: We recommend that you apply early for all programmes. If application numbers are high, we may decide to bring the application deadline forward.

 
 

3. TELEPHONE INTERVIEW

If your application is successful, we’ll ask you to sit a competency-based motivational telephone interview. Lasting 30-45 minutes, it will be carried out by a member of our HR campus recruitment or business teams. We’ll be looking to find out why you chose your specific business area (and us), as well as uncovering a bit more about your background and skills, and how you use these day to day.

We’ll ask you specifically about skills relating to the role, so be sure to re-read the requirements of your chosen programme. It’s worth having a copy of your application to hand for reference too. And be ready to talk about topical financial news issues.

4. ASSESSMENT CENTRE

Impress us in your telephone interview and you will quickly know whether you've made it to the assessment centre. The location and exact format is tailored to your chosen business area but your assessment will involve a mix of business and motivational interviews, a group exercise, a presentation and a business case study exercise.

During the day, you’ll also get to meet the business team, senior managers and current graduates who’ll give you a real feel for what it’s like to work for us. This is also your chance to decide if we’re the right company for you, so use it to gain as much information as you can.

5. OFFER

If you’re successful at the assessment centre, we’ll offer you a place on our graduate programme. You’ll have two weeks from the day you receive your offer to make a decision. We know you’ll have many questions at this stage and the Campus Recruitment Team will be on hand to guide you. We can even assign you a current graduate as a buddy to help with your decision making. Having gone through the process previously, they’ll be well-placed to answer questions and offer advice. Plus they’ll continue to be on hand to support you on your first day and beyond.

Deadlines

Applications close Saturday 31st December 2016.